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A healthcare software provider had grown rapidly and needed a fully automated technology solution to manage the processing of medical claims for third-party administrators. The client’s existing solution did not meet basic business requirements and had low adoption rates. Numerous processes required significant manual intervention as a result.
We designed and implemented a custom solution for the client, which we built over five months before deploying the system and training users.Â
Productivity soared with the new system: Claims processing increased to 25,000 a month; previously, it had taken a year to process that many claims. The productivity also translated into top-line growth, which quadrupled, and bottom-line growth, which grew even more significantly.