A $10B regional bank needed an experienced Small Business Administration (SBA) servicing manager to supervise the SBA servicing team in an interim capacity. This interim leader needed to possess strong leadership skills and an understanding of SBA systems, exceptions and programs, in addition to having experience managing SBA servicing and knowledge of SBA standard operating procedures, including specific expertise with 1502 reporting.
We provided an experienced consultant who led the department in performing a range of duties. Among them: servicing SBA-related requests, ensuring correct lien positions, processing loan payoffs, modifying notes and loan authorizations, and providing recommendations to better meet borrower’s needs while complying with all bank and SBA policies.
We were able to clear the entire SBA backlog within six months. Our ability to lead this initiative eased strain on the internal team, helped the bank mitigate financial and operational risks, and improved customer relations.