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IntelliTox™

IntelliTox™ is the premier call center management solution for poison control and telehealth organizations, delivering operational efficiency, data-driven insights, and seamless caregiver experiences powered by the #1 CRM platform.

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A streamlined case management solution that enables you to deliver exceptional care with ease.

The only poison control telehealth platform purpose-built on Salesforce

Designed to support the critical work of poison centers and telehealth providers, IntelliTox™ combines enterprise-grade automation, a secure and extensible framework, and intelligent analytics into a single, intuitive interface for:

  • Seamless Case Management
  • Real-time Insights and Dashboards
  • Operational Excellence for High-stakes Clinical Environments

The result?

A scalable, agile solution that empowers caregivers to respond faster, document smarter, and improve outcomes with confidence.

Benefits

Smarter Case Management Starts Here

Our deep industry experience has shaped how we designed this solution for seamless handoffs and interactions throughout every step of the care journey. With built-in, industry-specific automations—including common issue templates, clinical tracking, and Micromedex integration—we transform your unique needs into targeted, efficient solutions.

Stakeholders, Journey and Handoffs

Deep Industry Experience

Built-in, Industry-specific Automations

 

As a full-service Salesforce partner…

we help you maximize your investment in the platform through purpose-built solutions built around your needs.

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Eliminate Gaps in Your Client Journey

Powered by Salesforce Service Cloud, IntelliTox™ integrates leading customer service technology with specialized features tailored for poison control and telehealth call centers. This solution enhances case management by automating routine tasks and enabling call center agents to focus on delivering exceptional service throughout the client journey. 

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Intake

Meet the caller/patient where they are:

  • Call-in
  • Web form
  • Chat

Capture info with easy-to-use UI

Agent can start data intake process from any point

Assessment

Streamlined data population based on common case types

Leverage knowledge articles to share with caller/patient and provide agent guidance

Minimized agent data entry error

Determination & Next Steps

Increasing caller satisfaction via multiple-channel follow-ups (phone, email, and SMS)

Outcome

Allows callers and doctors to track and share patients progress in return to baseline health

SOAP notes history tracking

Resolution

Survey capability to collect feedback to further improve processes

Formatted and batch reporting for 3rd party groups (e.g. state agency)

Get more from the Salesforce foundation you already trust.

IntelliTox combines purpose-built poison control functionality with Salesforce’s core platform, adding the specialized workflows, functionality and integrations poison centers need without reinventing the technology underneath.

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Results in Action

We know that every minute matters. See how we’ve helped Poison Control Centers all across North America modernize their operations and help poison control teams deliver faster, more reliable support.

IntelliTox™ Brings Digital Evolution in Poison Control Operations

A poison control center associated with a prominent medical facility needed a modern, scalable solution to replace its outdated, difficult-to-maintain poison control software. We implemented IntelliTox™, a cloud-based platform built on Salesforce Service Cloud that modernized call center operations and enhanced their ability to collect critical data in real-time and respond quickly to public health threats.
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Modernizing Poison Control Operations with IntelliTox™

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Are you struggling to increase liquidity and free cash flow? Contact us to learn more about how we can help you realize significant cash flow improvements in as little as 8 weeks.

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IntelliTox Time-to-Response Calculator: SolomonEdwards
INTELLITOX  /  POISON CENTER CASE MANAGEMENT

Time-to-Response Calculator

Estimate how much administrative time your current case-management workflow adds to every case, and see where your biggest opportunities to accelerate response are.

12 questionsAbout your current intake, documentation, follow-up, and reporting workflows.
~4 minutesMostly quick-select answers, plus a few numbers you already know.
Instant resultsA Time-to-Response Score, your estimated annual hours, and your #1 opportunity.
0 of 12 complete 0% complete

Your Time-to-Response results are ready.

Complete the form below to view your score, estimated annual hours, and your top opportunity to accelerate.

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Your responses will be included with your submission so a SolomonEdwards advisor can better understand your results.
MIN / CASE

Time-to-Response Level

Est. administrative minutes per case
Est. administrative hours annually
Hours per specialist annually

Where Your Time Is Going

Your responses suggest the following breakdown of administrative time across your case workflow.

Your #1 Opportunity

What if you reduced administrative friction by 20%?

of staff capacity could be returned annually.

Illustrative scenario based on a 20% reduction in your calculated administrative workflow time. Actual results vary, and this is not a claimed or validated IntelliTox outcome.

See how IntelliTox could help

A brief conversation with our team can help translate these results into a practical next step for your center.

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No cost. No commitment.

SolomonEdwards · IntelliTox This calculator produces estimates based on your responses and general workflow assumptions. It is for informational purposes only and does not represent validated IntelliTox performance data. www.solomonedwards.com

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Insights

  • Healthcare, IntelliTox, Poison Control, Salesforce, Technology Enablement

Revolutionizing Poison Control: How IntelliTox™ is Modernizing an Essential Public Service

Poison control centers are vital to public health, but many still rely on outdated, fragile technology. Built on Salesforce and powered by SolomonEdwards, IntelliTox™ modernizes operations with cloud-based security, automation,
Read More
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