A $1.3B industry leader in the helicopter transportation industry relocated and centralized its billing function, which led to high turnover and an increase in days sales outstanding (DSO). The client sought our help to eliminate the billing backlog, improve manual undocumented processes and work with customers to bring accounts back in line with terms.
We provided a team of consultants with billing improvement expertise to help the company clear its billing backlog, streamline procedures going forward and train new employees. We introduced several improvements including the ability to automate and reconcile key business information related to contracts and flight data. In addition, we worked with their tax team to correct sales tax tables and eliminate errors. Finally, we documented and trained new employees, allowing the client to make a smooth transition to an offshore billing team.
Our team eliminated the billing backlog and reduced DSO by 12 days through process improvements, even during a period of high turnover.
