Our client, a poison control center associated with a prominent medical facility, was operating on an aging, homegrown IT system that had become increasingly unreliable. Like many poison control centers, our client faced chronic underfunding and relied on a fragile infrastructure that was difficult to maintain and upgrade. The existing software was built and maintained by a single individual, creating a significant risk—if that person left or was unavailable, the entire system could be compromised.
In addition, the poison center’s data storage was housed on-premises, and the hospital’s IT team had limited resources to support the system, meaning maintenance was frequently delayed and new features were nearly impossible to implement. Yet the volume and complexity of calls from both the public and healthcare providers were increasing, and the outdated system could not support modern communication methods such as web chat and text messaging.
To address these challenges, SolomonEdwards implemented IntelliTox™, a cloud-based, scalable solution we developed specifically for the needs of poison control centers. The solution would modernize the center’s operations while ensuring security, efficiency and long-term sustainability.
Since launching IntelliTox™, the center has experienced a dramatic improvement in operational efficiency, data security and reporting capabilities. The system’s cloud-based infrastructure eliminated the risks associated with on-premises servers, ensuring continuous, uninterrupted service.
With minimal IT support required, the center’s team can now focus on enhancing services and expanding data capabilities rather than troubleshooting system failures. Additionally, the ability to track and analyze poison exposure trends in real time has strengthened the center’s role as a critical early warning system for public health threats. Moreover, the success of the IntelliTox™ implementation is driving further adoption across other poison control centers nationwide, ensuring that these essential public health services remain modern, efficient and prepared for future challenges.