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Enhancing Fuel Surcharge Processes for a Rapidly Growing Logistics Client

Enhancing Fuel Surcharge Processes for a Rapidly Growing Logistics Client

SolomonEdwards partnered with a longstanding client in the warehousing and logistics sector to evaluate and improve their fuel surcharge processes, delivering actionable insights, enhanced process visibility, and an executable remediation plan.

Challenge

As a high-growth organization in the warehousing and logistics sector, the client processes a high volume of transactions daily. Despite their success, they grew concerned that errors in applying fuel surcharges were resulting in lost revenue. With complex manual hand-offs and limited visibility into transactions such as orders, deliveries, and invoices, the client faced inefficiencies and potential revenue leakage. The objective of the project was to document their existing fuel surcharge processes, identify improvement opportunities, and explore ways to better leverage technology.

Solution

SolomonEdwards conducted a comprehensive analysis of the client’s fuel surcharge processes, focusing on transactional data and data management. The engagement delivered the following outcomes:

  • Current State Documentation: We thoroughly documented the fuel surcharge process, capturing all in-scope steps and identifying gaps in controls and areas where errors occurred.
  • Analysis of Control Points and Gaps: Our team assessed key transactional elements—orders, deliveries, and invoices—along with data management areas such as customer master data and surcharge calculations. This review highlighted inefficiencies, manual hand-offs, and transaction errors.
  • Process Improvement Recommendations: By leveraging findings from data testing and analysis, we developed a detailed roadmap and remediation plan. The roadmap outlined executable steps to address gaps and improve process efficiency.
  • Validation Rules Development: We crafted a set of business rule validations to standardize surcharge calculations, ensuring consistent application across the process.

Outcome

The engagement resulted in significant improvements and clarity for the client’s fuel surcharge operations:

  • Leadership received a well-documented current state analysis that clearly articulated the case for change.
  • A robust roadmap and remediation plan provided actionable steps to enhance efficiency and mitigate errors.
  • Newly developed business rule validations increased accuracy in fuel surcharge applications.
  • End-to-end visibility was improved, optimizing process transparency and reporting capabilities.

 

With these enhancements, the client is now better positioned to capitalize on revenue opportunities, reduce inefficiencies, and leverage both existing and emerging technologies to sustain growth in their competitive industry. SolomonEdwards’ approach demonstrated how detailed process analysis and actionable insights could drive meaningful improvements.

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