Do you know the true root of your Order-to-Cash problems?
It’s important to be able to correctly identify your pain points and address them with strategic solutions that will enable you to bring cash in the door and write the story that will define success for your OTC transformation.
6 Common Perceived vs. Real Order-to-Cash Issues
1
Perceived Issue: Customer is a bad Payor and/or makes excuses
Real Issue: Customer is not receiving invoices
2
Perceived Issue: We do not allow Pay-When-Paid terms
Real Issue: We have POs with Pay-When-Paid terms
3
Perceived Issue: Verbal terms do not exist between Sales and our customers
Real Issue: Verbal terms (dual terms) do exist
4
Perceived Issue: Sales can collect as effectively as a Collection Team
Real Issue: Sales “Do Not Call” accounts have the lowest collection success
5
Perceived Issue: Workarounds for Milestone Billing ERP functionality are usually okay
Real Issue: Incorrect Project Billing and Retention could be a major cause of Revenue Recognition issues
6
Perceived Issue: Dispute resolution should be a function of a collector
Real Issue: Collections is highly diluted by dispute management—formal dispute teams are necessary
Click here to learn more about how we can assist you with identifying the root causes of your Order-to-Cash problems and increase your working capital.
