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IntelliTox™ is the premier call center management solution for poison control and telehealth organizations, delivering operational efficiency, data-driven insights, and seamless caregiver experiences powered by the #1 CRM platform.
As a full-service Salesforce partner…
we are a trusted provider of tailored solutions that maximize your Salesforce investment.
IntelliTox™ by SolomonEdwards is the only poison control telehealth platform purpose-built on Salesforce—delivering seamless case management, real-time insights, and operational excellence for high-stakes clinical environments.
Designed to support the critical work of poison centers and telehealth providers, IntelliTox™ combines enterprise-grade automation, a secure and extensible framework, and intelligent analytics into a single, intuitive interface.
A scalable, agile solution that empowers caregivers to respond faster, document smarter, and improve outcomes with confidence.
Our deep industry experience has shaped how we designed this solution for seamless handoffs and interactions throughout every step of the care journey. With built-in, industry-specific automations—including common issue templates, clinical tracking, and Micromedex integration—we transform your unique needs into targeted, efficient solutions.
Powered by Salesforce Service Cloud, IntelliTox™ integrates leading customer service technology with specialized features tailored for poison control and telehealth call centers. This solution enhances case management by automating routine tasks and enabling call center agents to focus on delivering exceptional service throughout the client journey.
Meet the caller/patient where they are:
Capture info with easy-to-use UI
Agent can start data intake process from any point
Streamlined data population based on common case types
Leverage knowledge articles to share with caller/patient and provide agent guidance
Minimized agent data entry error
Increasing caller satisfaction via multiple-channel follow-ups (phone, email, and SMS)
Allows callers and doctors to track and share patients progress in return to baseline health
SOAP notes history tracking
